Update your account or device with new security features.

Purchase a new modem to fix your internet connection.

Reset your password after a recent spate of hacks.

Any behaviour or attitude like this is a red flag that it’s time to end the interaction.īe especially wary of calls about online banking requests to:

The scammer may initially sound professional and knowledgeable about the company or product they’re calling you about, but they could also be overly persistent and claim you’re being unreasonable or even become abusive if you don't do what they ask. Text messages and emails are also used to engage with and trick people. Once access is gained, the fraudsters will transfer money out of the member's account.Scammers use a variety of ways to contact victims, including online “pop ups” warning about a virus, telephone calls, and phishing emails. From there, the fraudster has access to the member's computer and accounts. The fraudsters may ask the member to download the AnyDesk or TeamViewer QuickSupport app.

The fraudsters then attempt a transaction that triggers a 2-step verification passcode, such as using the “forgot password” feature or initiating a person-to-person payment transaction, and the passcode is sent to the members via text or email who, in turn, provide it to the fraudsters.

The fraudster will tell members over the phone that they will send a passcode via text message, and the members must provide the passcode over the phone.

The text appears to be coming from financial institution, commonly known as 'Spoofing', and warns them of suspicious debit card transactions on their accounts. If the member responds to the text, the fraudsters call the members spoofing their financial institution's phone number claiming they are in the fraud department and are calling to verify suspicious transactions on the member’s account. Then the fraudster will use a variety of methods to gain access to an account: Fraudsters will target a member and send account alerts via text message or by directly calling.

Anydesk used for scams